MedLabs Diagnostics

Job Descriptions

Job ID: BL002
Department: Billing
Job Title: Patient Billing Collections Agent
Location: 85 Horsehill Road, Cedar Knolls
State: NJ

Job Summary:

  • To provide a debt recovery service.
  • Receive incoming and make outbound calls to patients.
  • Advise and influence patients on the payment options for debt recovery.
  • To comply with regulatory and Company policies at all times.
  • Deliver a consistent and professional level of service at all times.
  • Achieve set revenue targets and call quality objectives.
  • Handle each call promptly and in the correct manner, updating records accordingly.
  • Input patient related data accurately and efficiently into the billing system.
  • Decide on the correct action when negotiating payments.
  • Complete any administrative tasks as required.
  • Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.
  • Have the ability to relate to people from a variety of different backgrounds.


  • High School diploma or G.E.D
  • Proven experience in collections or service phone based role.
  • Good negotiation/objection handling skills.
  • Persistence, assertiveness, resilience and self-motivation.
  • Data entry/computer skills required.
  • Excellent communication skills.
  • Bi-lingual preferred (English/Spanish).
  • All applicants must be available to work a minimum of 40 hours per week between the hours of 12pm – 8:30 pm Monday through Friday.