MedLabs Diagnostics

Job Descriptions

Job ID: CS001
Department: Customer Service
Job Title: Customer Service Representative
Location: 85 Horsehill Road, Cedar Knolls
State: NJ

Job Summary:

  • Answer and Triage all incoming calls
  • Handle test related calls (code number, specimen requirements, tat, etc.)
  • Reach physician staff to clarify information pertaining to the patient.
  • Release results to ordering physician or staff when requested.
  • Follow-up and confirmation of critical values received at the doctor's office.


  • High School diploma or G.E.D.
  • Certified Medical Assistant
  • Certified Phlebotomist or experience working in Laboratory or similar operation a plus
  • Fair data entry skills required
  • Excellent communication skills
  • Familiar with medical terminology and specimen requirements a plus